WEBSITE PRIVACY POLICY

PRIVACY POLICY
AJ Bush & Sons (Retail) Pty Ltd (ABN 81 000 320 392) (“The Company”, “us”, “we” or
“Bush’s Meats”) owns and operates the
website, http://www.bushsmeats.com.au  (the Website).  We are dedicated to ensuring
that we comply with our obligations under the Privacy Act 1988 (Cth) (the Act) and the
Australian Privacy Principles (the APPs).  This Privacy Policy explains how we manage the
personal information that is collected, used, disclosed and stored about you.
If you have questions or concerns regarding this Privacy Policy, you should contact AJ Bush
& Sons (Retail) Pty Ltd at feedback@ajbush.com.au.
ACCEPTANCE
By visiting or using our Website and/or purchasing products via the Website or by otherwise
providing your personal information to us, you confirm your acceptance of the terms of this
Privacy Policy. You also consent to the handling of your personal information as set out in
this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not
use the Website or otherwise provide us with your personal information.
PERSONAL INFORMATION COLLECTED
“Personal information” means information or an opinion that is capable of reasonably
identifying an individual, whether that information or opinion is true or not and whether the
information or opinion is recorded in a material form or not.
The types of personal information we may collect from you includes (but is not limited to):

o Name;
o Postal address;
o Email address;
o Telephone and/or mobile phone number(s);
o Information such as credit or debit card information; and
o Your opinions on our products/blog and details of, for example, your
purchasing/ health/ eating routines if you chose to participate in our online
surveys.

COLLECTION OF INFORMATION
We may collect personal information from you in variety of ways, including when you:

o Sign-up for an account on our Website or when you manage/change your
account information;
o Place orders for and/or purchase the products on our Website;
o Visit the Website, Facebook page and other social media webpages that we
manage and provide comments;
o Provide feedback on our products or customer service by, for example, email,
phone or via our Website or social media pages;
o Contact us by phone, email, post or via our Website enquiry forms;
o Apply for employment with us;
o Subscribe to receive our newsletters or other promotional materials; and
o Sign-up to participate in surveys, competitions, or other promotional
activities. Please note that our promotions, competitions, and surveys are
usually subject to their own terms and conditions, which may also address
additional privacy matters.

We may also collect certain non-personal information when you visit or use our Website, for
example, through the use of cookies (see below), or online analytic tools such as Google
Analytics or Facebook Pixels, to record or track your IP address and details of your operating
system or internet browser etc.  This information is collected in aggregate and you cannot
be individually identified using this tracking information.
We may also collect your personal information from third parties. This may include (but is
not limited to):

o Law enforcement agencies and other government entities;
o Payment service providers;
o Someone duly authorised to act on your behalf; and
o Your referees and/or previous employers, where you have applied for
employment with us.

Your personal information will only be collected from third parties if it is unreasonable or
impractical to collect that personal information from you directly.  If we do collect personal
information from third parties, we will take reasonable steps in the circumstances to inform
you of this collection and obtain your consent.
DISCLOSURE OF PERSONAL INFORMATION

We will not share your information with any other organisations other than related
companies for competitions and those third parties directly related to the delivery of the
products you have purchased from AJ Bush & Sons (Retail) Pty Ltd website.
In exceptional circumstances, we may be required to disclose personal information, such as
when there are grounds to believe that the disclosure is necessary to prevent a threat to life
or health, or for law enforcement purposes.
AJ Bush & Sons (Retail) Pty Ltd is committed to complying with the Privacy Act and the
National Privacy principles.
THIRD PARTIES
The Company may use third parties to provide essential services on our Website or for our
business processes. We may share your details as necessary for the third party to provide
that service. These third parties may include:

o Third party service providers, dealers, agents and contractors who assist us in
managing our business or operating our Website, such as business support
services, payment processors, webhosting service providers, cloud storage
providers, distribution houses and delivery service providers etc;
o Sponsors and/or promoters of any competition that we conduct;
o Our professional advisors which could include lawyers, accountants, tax
advisors and auditors;
o Anyone to whom our assets or business (or any part thereof) may be
transferred;
o Law enforcement bodies to assist in their functions, courts of law or as
otherwise required or authorised by law; and
o Regulatory and/or government bodies for the purposes of resolving customer
complaints or investigations.

COOKIES
Our Website uses cookies. Cookies collect information that includes the server your
computer or device is logged onto, your browser type and how you accessed our Website.
Therefore, when you visit our Website anonymously, details are recorded about your visit,
such as time and date, pages accessed and time spent on those pages. This information is
used in an anonymous form for statistical purposes and, as such, cannot be used to identify
you individually. A cookie cannot retrieve any other information from your hard drive, pass
on computer viruses or capture your email address or any other personally identifiable
information.

Check the “Help” menu of your browser for more information on cookies should you wish to
change your preferences. You may disable cookies or set your browser to alert you when
cookies are being sent. If you do disable cookies, we may be unable to provide you with an
optimised visit to our Website and you may experience some errors. Refer to your browser
instructions or help screens to learn about these functions.
STORAGE OF PERSONAL INFORMATION
The security of your personal information is important to us. We take such steps as are
reasonable in the circumstances to maintain the integrity and store securely your personal
information to protect it from interference, misuse and loss and from unauthorised use,
access, modification or disclosure.
When you enter information, such as credit card numbers, on our Website, we encrypt that
information using secure socket layer technology (SSL). We never permanently store
complete credit card details.
We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we have received it.
The Company takes reasonable steps to destroy or permanently de-identify your personal
information if it is no longer needed for any purpose under this Privacy Policy, except in
circumstances where we are required or authorised to retain this personal information
(including as a result of the operation of tax, financial services or other applicable law).
If you have any questions about security on our Website, you can email us
at feedback@ajbush.com.au.
NEWSLETTER SUBSCRIBERS
AJ Bush & Sons (Retail) Pty Ltd sends by email Newsletters to those who subscribe to the
service. Our Newsletters contain the latest blog post, product information, news and/or
promotional offers. If you would like to unsubscribe, please
email feedback@ajbush.com.au or use the unsubscribe link in any electronic Newsletter we
send to you.
ACCESS AND CORRECTION OF PERSONAL INFORMATION 
You are entitled to access and correct the personal information we hold about you and to
have any inaccuracies in the information corrected.  However, in order to maintain the
accuracy of your personal information, we rely on the quality of the information you provide
to us.
If your personal information changes, or if you no longer desire our products or services,
you may correct, update or delete your personal information by logging into your account or
you can deactivate your account by emailing us at or by contacting us using the Contact
Details below.
If you would like to access any of the personal information we hold about you, you may do
so by sending us an email to feedback@ajbush.com.au or by contacting us using the Contact
Details below and informing us that you wish to access your personal information.

There are some circumstances specified by law where we may refuse your request for
access to your personal information.  However, if one of these circumstances applies, we
will provide you with a written explanation of the reasons for refusal, unless it would be
unreasonable to provide that notice.
Once we receive your request for access, we will endeavour to respond to your request
within a reasonable period after the request is made.
COMPLAINTS
If you have any concerns or a complaint about a breach of your privacy or the way we have
handled your personal information, please email feedback@ajbush.com.au or contact us
using the Contact Details below and inform us of the nature of your complaint.
We will then investigate your complaint and endeavour to provide you with our response
within a reasonable time.  If, after receiving our response you still consider that your privacy
complaint remains unresolved, you may then, for example, refer your concern to the Office
of the Australian Information Commissioner at http://www.oaic.gov.au.
DISCLAIMER
The content within this Website are the personal views and/or opinions of the Website/
blog owner. These views or opinions do not represent those of people, institutions or
organisations that the owner may or may not be associated with in a professional or
personal capacity, unless explicitly stated.
Any views or opinions are not intended to malign any religion, ethnic group, club,
organisation, company, or individual.
The Website contains information by a variety of sources, both internal and external. The
material appearing on the Website is provided for informational purposes only. It should not
be used as a substitute for professional medical advice, diagnosis or treatment. Always
consult your professional healthcare providers before beginning any new treatment. It is
your responsibility to research the accuracy, completeness, and usefulness of all opinions,
services, and other information found on the site.
The owner of this blog makes no representations as to the accuracy or completeness of any
information on this site or found by following any link on this site. The owner will not be
liable for any errors or omissions in this information nor for the availability of this
information. The owner will not be liable for any losses, injuries, or damages from the
display or use of this information.
The photos used on this site are either original content of the Company or sourced product
photos from our suppliers. If you believe we have shared a copyrighted image by mistake
please email us a written notice with the following information:

o You must identify the copyrighted work you believe to be infringed;
o Which page/ post on our website this image was included (include the link to
the page as confirmation);

o A statement by you that you have in good faith the belief that the use of the
content identified in your notice is not authorised by the copyright/trademark
owner, its agent, or the law;
o A statement by you that you attest, under penalty of perjury, that the
information in your notice is accurate and that you are the copyright owner or
authorised to act on the owner’s behalf; and
o Your physical or electronic signature, together with your contact information
(address, telephone number and email address).

We will investigate and get back you.
Any downloadable files on the site, including but not limited to PDF’s, doc’s, jpeg’s, png’s,
are provided at the end-user’s own risk. The Company will not be liable for any losses,
injuries, or damages resulting from a corrupted or damaged file.
Comments are both appreciated and welcome! However, we reserve the right to edit or
delete any comments submitted to this blog without notice including but not limited to the
following:

o Comments deemed to be spam or questionable content;
o Comments including profanity;
o Comments containing language or concepts that could be deemed offensive;
and
o Comments containing hate speech, credible threats, or direct attacks on an
individual or group

The Company will not be held responsible for comments left by readers – lets love, not
hate!
LEGAL
We reserve the right to disclose your personal information as required by law and when we
believe that disclosure is necessary to protect our rights and/or comply with a judicial
proceeding, court order, or legal process served on AJ Bush & Sons (Retail) Pty Ltd and its
related entities.
LINKS
Our Website may contain links to websites operated and maintained by third parties over
which we have absolutely no control.  These third party websites are not subject to this
Privacy Policy or our privacy standards and procedures. Any information you provide to
third party websites will be governed by the terms of the websites’ privacy policies. We
have no responsibility or liability whatsoever for the content, actions or policies of third

party websites. The inclusion of third party links on our Website in no way constitutes an
endorsement of such websites’ content, actions or policies.
CHANGES TO PRIVACY POLICY
We reserve the right to make changes to this Privacy Policy from time to time, so please
review it frequently. If we make material changes to our Privacy Policy, we will notify you
here, by email, or by means of a notice on our homepage.
AJ BUSH & SONS AND THE GDRP
On the 25th May 2018 the General Data Protection Regulation (GDPR) went into effect
within the European Union. The GDPR replaces the 1995 Data Protection Directive and is
aimed to consolidate the various privacy laws across the member states. You can read more
about the GDPR here https://www.eugdpr.org/
The GDPR introduces classification of Personal data which is described as;

o Anything that contains a person’s name, email, address, phone number etc
which directly identifies that user; and
o Non-directly identifying information (Pseudonymous data) which does not
allow for the identifying of a user but does allow for tracking of users
interests. These identifiers consist of: Cookie IDs, Hashed email addresses,
Mobile Advertising IDs and other identifiers that allow us to anonymously
identify your browser.

The GDPR encourages the use of pseudonymous information as it reduces the risk
associated with personal data and maintaining this data amongst various systems. By
rendering data pseudonymous, data controllers (Publishers) can benefit from new, relaxed
standards under the GDPR. For example, Article 6(4)(e) permits the processing of
pseudonymised data for uses beyond the purpose for which the data was originally
collected. When you browse our website, AJ Bush & Sons use pseudonymous identifiers to
track browsing behaviour and shopping intent to show relevant advertising and use this
approach in our targeting systems.
CONTACT DETAILS
If you have any questions or comments about this Privacy Policy, please contact us:
AJ Bush & Sons (Retail) Pty Ltd
E: feedback@ajbush.com.au

WEBSITE TERMS AND CONDITIONS FOR ONLINE ORDERS
ORDER POLICY
All orders are subject to a minimum order of $130, for any orders placed under $130 your order will
not be placed.
Bush’s Meats deliver twice a week: Tuesday and Thursday.
Tuesday delivery: Orders need to be placed on Monday by 9am for Tuesday delivery.
Thursday delivery: Orders need to be placed on Wednesday by 9am for Thursday delivery.
We may use your personal phone number or email to contact you if we need to adjust or confirm
details about your order.

DELIVERY POLICY
When placing an order online for delivery, you are agreeing to the terms and conditions.
A text and/or email message will be sent on the morning of delivery with a timeframe for delivery.
Bush’s Meats takes no liability for the loss of any orders once they have been delivered. Should you
not be home, a driver will photograph the image for proof of delivery. It is the customers
responsibility to ensure there is a safe location where your delivery can be left.
Be mindful that our products are fresh and packaged accordingly, we will take no responsibility for
items left out in various weather conditions. It is the customer’s responsibility to ensure there is an
adequate location e.g. esky, for the product to be stored should no-one be home to take delivery.
PAYMENT POLICY
Payments must be by credit or debit card or other methods listed on our checkout page.
All credit/debit card transactions performed on the website are through secured payment gateways.
All payment information collected is stored by third-party operators. Bush’s Meats do not hold any
credit/debit card details.
REFUND AND RETURNS POLICY
Bush’s Meats do not accept change of mind refunds or returns.
Should a product not be to quality standards or deemed unsafe for consumption we will offer a
replacement, refund or store credit. To be eligible we reserve the right to request photo evidence of
the product in original packaging. Please contact our customer service team on 1800 252 251 or
feedback@ajbush.com.au within 24 hours of receiving your order.

Missing Stock - if an item you have ordered is missing on your delivery, please contact us
immediately on day of delivery.
Cancelling an order- if you wish to cancel your order please contact us immediately 1800 252 251.
Any orders cancelled after the order cut-off time may incur a cancellation fee of 20% of the order.
If an item is out of stock, we will call or email to offer an alternative product. If there is no
alternative product, we offer you a full refund for that product with refund returned to the payment
method used or issue you a store credit.

LOYALTY REWARDS PROGRAM

For all orders placed, where a customer is not part of our Loyalty Rewards Program, we will
automatically join them to the program. For more information click here.

DELIVERY FEES:
We've tried to keep our delivery fees as low as possible and our fee is purely to cover
costs for our vans to be on the road to deliver your orders.
Delivery charges are:
$15 for orders below $130,
$10 for orders above $130
orders above $160 are FREE